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RAW backup failing with I/O errors

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Hi,

One of our customers facing the issue in RAW backup. Backups are failing with I/O errors everytime. Can anyone help us finding the root cause for this issue ?

Current Netabckup version is 7.5.0.4. Server has been upgraded from 7.0 to 7.5. Backups are working fine in 7.0. No buffer settings were changed after upgrade.

 

10/18/2014 22:26:06 - Error bpbrm (pid=1326) from client ombsbck: ERR - Read error at block 363685116 reading 65536 bytes in file /devices/scsi_vhci/disk@g6006016006403300ea2f1d70cb53e411:a,raw. Errno = 5: I/O error

10/18/2014 22:26:06 - Info bpbkar (pid=1335) bpbkar waited 20806 times for empty buffer, delayed 31107 times

10/18/2014 22:26:08 - Error bptm (pid=1440) media manager terminated by parent process

10/18/2014 22:27:34 - Info bpbkar (pid=1335) done. status: 6: the backup failed to back up the requested files

10/18/2014 22:27:34 - end writing; write time: 0:43:36

the backup failed to back up the requested files  (6)

 

 


NDMP backup failure with error code 84

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Getting NDMP backup failure for one stream related to a particular client. Kindly suggest:

10/20/2014 11:43:25 - Info nbjm (pid=10211) starting backup job (jobid=5237978) for client isilonbkp, policy PROD_NFS_IMAGENOW_osm_1, schedule DLY_INCR
10/20/2014 11:43:25 - Info nbjm (pid=10211) requesting STANDARD_RESOURCE resources from RB for backup job (jobid=5237978, request id:{35E70266-5878-11E4-A4CB-CC21DC62E505})
10/20/2014 11:43:25 - requesting resource STU_DDR1_DALMEDIA3
10/20/2014 11:43:25 - requesting resource nbutx2.NBU_CLIENT.MAXJOBS.isilonbkp
10/20/2014 11:43:25 - requesting resource nbutx2.NBU_POLICY.MAXJOBS.PROD_NFS_IMAGENOW_osm_1
10/20/2014 11:43:25 - granted resource  nbutx2.NBU_CLIENT.MAXJOBS.isilonbkp
10/20/2014 11:43:25 - granted resource  nbutx2.NBU_POLICY.MAXJOBS.PROD_NFS_IMAGENOW_osm_1
10/20/2014 11:43:25 - granted resource  MediaID=@aaae7;DiskVolume=ddr1_vw;DiskPool=DDR1_DP;Path=ddr1_vw;StorageServer=ddr1;MediaServer=dalmedia3
10/20/2014 11:43:25 - granted resource  STU_DDR1_DALMEDIA3
10/20/2014 11:43:25 - estimated 15540854 kbytes needed
10/20/2014 11:43:25 - begin Parent Job
10/20/2014 11:43:25 - begin Stream Discovery: Start Notify Script
10/20/2014 11:43:25 - Info RUNCMD (pid=3334) started
10/20/2014 11:43:25 - Info RUNCMD (pid=3334) exiting with status: 0
Operation Status: 0
10/20/2014 11:43:25 - end Stream Discovery: Start Notify Script; elapsed time 0:00:00
10/20/2014 11:43:25 - begin Stream Discovery: Stream Discovery
Operation Status: 0
10/20/2014 11:43:25 - end Stream Discovery: Stream Discovery; elapsed time 0:00:00
10/20/2014 11:43:25 - begin Stream Discovery: Policy Execution Manager Preprocessed
Operation Status: 84
10/20/2014 22:26:02 - end Stream Discovery: Policy Execution Manager Preprocessed; elapsed time 10:42:37
10/20/2014 22:26:02 - begin Stream Discovery: Stop On Error
Operation Status: 0
10/20/2014 22:26:02 - end Stream Discovery: Stop On Error; elapsed time 0:00:00
10/20/2014 22:26:02 - begin Stream Discovery: End Notify Script
10/20/2014 22:26:02 - Info RUNCMD (pid=30462) started
10/20/2014 22:26:02 - Info RUNCMD (pid=30462) exiting with status: 0
Operation Status: 0
10/20/2014 22:26:02 - end Stream Discovery: End Notify Script; elapsed time 0:00:00
Operation Status: 84
10/20/2014 22:26:02 - end Parent Job; elapsed time 10:42:37
media write error  (84)

SQL query and multistream job

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Hello everyone

I try to create a SQL query that shows clientname, policyname, schedulename, bytesWritten, filesBackedUp.
But since almost all jobs running as multistream backup jobs and I make a
WHERE id = parentjobid, the schdulename only appers as a dash (-)..

How can this be manipulated in SQL?

Br Morten

Scheduled Reports Missing

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Hi.

I have a strange issue, I run scheduled reports every day to inform me of what is going on with my backupexec environment.

Currently i receive the reports, BUT when i look under reports - See Upcoming, it is empty.

the jobs still appear to execute, but i am unable to edit them as they do not show.

I cannot recreate them, as i get an error on the report name already exists.

Is there a way to "unhide" or to find these reports?

 

thanks

Olly

BE2012 and dedup Server 2012R2

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Hi all,

just wanted to know if i can backup a fileserver Windows 2012 R2 with dedup data with BE2012.

What do I need for this, any extra licens or so?

 

Thank you!

 

BE2010 and scripts

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Hi all,

Im trying to backup a windows server machine with some commands for job and after the job.

bevor job starts:

c:\scripts\servstop.bat

and after job is done: 

c:\scripts\servstart.bat

 

But unfortunately i allways get an error that the couldn't start the command, the system couldn't find the file.

Can anyone help me to solve it please?

Thanks!

 

 

NBU Java Console 7.6.0.1 Issue

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Master / Media : Solaris 11 - NBU 7.6.0.1

Java Console : 7.6.0.1

Problem : When i m trying to login through Java Console it logins and shows the option on the left hand side of the console like BAR...Netbackup Management etc. but nothing comes on right hand side of it. After some time it blacks out.

Using same Java console we are able to login to other server.having same config but not to this one.

We have done various checks for EMM server / db and all is showing fine.

---------------------------------

root@ABC:/usr/openv/netbackup/bin/admincmd# ./nbemmcmd -getemmserver
NBEMMCMD, Version: 7.6.0.1
These hosts were found in this domain: ABC, MED01, MED02, MED03

Checking with the host "ABC"...
Checking with the host "MED01"...
Checking with the host "MED02"...
Checking with the host "MED03"...

Server Type    Host Version        Host Name                     EMM Server
MASTER         7.6                 ABC                    ABC
MEDIA          7.6                 MED01                    ABC
MEDIA          7.6                 MED02                    ABC
MEDIA          7.6                 MED03                    ABC

Command completed successfully.
----------------------------------------------------------

root@ABC:/usr/openv/netbackup/bin# ./bpclntcmd -self
yp_get_default_domain failed: (6) internal yp server or client error
NIS does not seem to be running: (1) args to yp function are bad
gethostname() returned: ABC
host ABC: ABC at 10.22.55.12
aliases:     ABC     10.22.55.12
getfqdn(ABC) returned: ABC.ril.com
-----------------------------------------------------------

root@ABC:/usr/openv/netbackup/bin# ./bpclntcmd -is_master_server ABC
ABC is a master server
root@ABC:/usr/openv/netbackup/bin# ./bpclntcmd -is_emm_server ABC
ABC is an emm server
root@ABC:/usr/openv/netbackup/bin# ./bpclntcmd -is_media_server MED01
MED01 is a media server
root@ABC:/usr/openv/netbackup/bin# ./bpclntcmd -get_pbx_port ABC
1556
-----------------------------------------------
root@ABC:/# more /usr/openv/var/global/server.conf
 -n NB_ABC
   -x tcpip(LocalOnly=YES;ServerPort=13785)  -gp 4096 -gd DBA -gk DBA -gl DBA -ti 0 -c 200M -ch 32768M -cl 200M -wc-  -gna 1 -k -os 1M -m -o /usr/openv/db//log/server.l
og
 -ud
----------------------------------------------------------

root@ABC:/# more /usr/openv/db/bin/servername
NB_ABC
root@ABC:/# more /usr/openv/db/data/vxdbms.conf
VXDBMS_NB_SERVER = NB_ABC
VXDBMS_NB_PORT = 13785
VXDBMS_NB_DATABASE = NBDB
VXDBMS_AZ_DATABASE = NBAZDB
VXDBMS_NB_DATA = /usr/openv/db/data
VXDBMS_NB_INDEX = /usr/openv/db/data
VXDBMS_NB_TLOG = /usr/openv/db/data
VXDBMS_NB_STAGING = /usr/openv/db/staging
VXDBMS_NB_PASSWORD = 2aa77c0e26f29fb4a6c10c2b8da4dd4664d665e33f24eb9a
AZ_DB_PASSWORD = Jj8mkP3sKTo=
VXDBMS_NB_FULL_KEYWORD = NBDB:28174:1413783000:F
VXDBMS_NB_INCREMENTAL = NBDB.log.1
VXDBMS_AZ_INCREMENTAL = NBAZDB.log.1
VXDBMS_BACKUP_POLICY = HYD-CATALOG
VXDBMS_BACKUP_SCHEDULE_TYPE = 0
VXDBMS_LAST_CATALOG_BACKUP_TIME = 1413783000
----------------------------------------------------------

root@ABC:/# /opt/openv/db/bin/nbdb_ping
Database [NBDB] is alive and well on server [NB_ABC].

-----------------------------

Also host entry on both end have enteries of each other.

 

Pls. suggest.

FS backup is completing partially successful

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Hello Guys,

One of the windows client backup is completing partially successful and it is unable to backup System state. Please find attached bpbkar and bpcd logs.

NB Master and Media servers - 7.1

Windows client - 7.1

Regards,

Ranjith P


[ASK] Do i need a ESO License or LEO License?

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Hello Expert,

I want to ask regarding my configuration, in shortly my management want to decide upgrading  theTape Library Autoloader from LTO 4 to LTO 6.

and my management require after upgrade Backup System will be more optimal.

but I am still confused about the license, whether that should be added, below is my configuration :

- 2 Media Server 

- 1 Tape Library auto loader with dual drives

- 1 NetApp Storage

Note :

Each Media Server have 3 HBA, and all connection to NetApp & Tape Library through SAN Switch.

 

Scenario 1 :

2 Media Server can using any Tape Drive of Tape Library Auto loader. ( i mean 2 Media Server can using any tape drive ).

 

Scenario 2 : 

2 Media Server can choose to assign which drive can be used ( i mean can i config 2 media Server to config manually ) 

example :

- Media Server A config to using Tape Drive 1 on Tape library autoloader.

- Media Server B config to using Tape Drive 2 on Tape library autoloader.

 

with 2 Scenario above what license do i need ?

Do i need a ESO license & LEO License ?

or only need ESO License ?

or only need LEO License ?

 

Thank You.

 

Regards,

Aditya Hartono - PCMan Support.

 

How to copy BE 2014 job from one media server to another

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Hi,

I've searched for this, but cannot find. Apologies if it's obvious and I'm blind.

In BE 2010, I could copy a job between media servers (eg during maintenance/upgrade of the main media server) - By highlighing the Backup job and selecting Copy to other media servers" ?

I can't find the same option in BE 2014, I have a vague recollection that BEUtility or following instructions as per http://entsupport.symantec.com/umi/V-269-23 seems to be the only way.

Is it a technical reason why this feature was removed in BE 2014?

If not, is it likely to come back in an SP?

Thanks

 

 

PS When creating a new Forum Discussion, the option "Operating system on which product is running:" needs to be upated to include Windows 2012 as a seperate item, or as part of the "Windows Server (2003/2008)" option.

 

 

 

dlo 7.6 - failed to read data from chunks, missing attachment pst

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hi,

have just upgraded to 7.6 dlo server, and upgraded a couple of agents to 7.6.  i was told that doing this upgrade would resolve the failed to read data from chunks issue when restoring PST files, and missing attachments.

i have just done another restore, and at the end of the restore, it says total number of attachments=25470, number of attachments restore=6553. failed to read data from chunk file.

hoping someone can shed some light on what we are doing wrong, and whether this should be happening.

 

thanks

Phil.

Upgrading Backup Exec windows agent

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Hi

If I have to upgrade the backup exec windows agent from BE 2010 to BE 2012 SP4 do I need to first uninstall existing version and then install 2012 or will it upgrade directly from 2010 to 2012.

I have the following OS wherein I will be upgrading

Windows 2003 ,Windows 2008 and RHEL 5

These clients will be pointing to a different Media server post the upgrade. 

 

Thanks

 

 

1413949807

Backing up data to tape using Key Management Services (KMS)

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Hi,

I am in need of some assistance/ guidance with KMS encryption. Recently, we have configured a test backup job with encryption using Key:

 

Environment

Netbackup Master Server version: 7.6.0.1

Volume Pool: ENCR_prod

Backup policy: Created 2 test policies, one for backing up policy type "MS-Windows" and the other "NDMP" with different sets of folders. Reason being, we wanted to test KMS capability to back up both normal Windows file shares and CIFS shares via NDMP backup.

 

To verify the backup images were encrypted, I checked the "Image on Tape" report via NBU Administration Console and I can see that the backed up images were encrypted with a unique key identifier on each tape media (under "Encryption Key Tag" column with 256 bit, 64 characters).

 

Question

How do we configure the volume pool (if possible) so that any available media can be used between encrypted/non-encrypted backup job? As we have had to defined the volume pool specifically to use "ENCR_xxxx" as part of the KMS backup requirement, we had to manually assign separate media (tape, in our case) just to perform a particular backup selection, hence consuming additional tapes which is not ideal in our situation.

From what I understand Netbackup looks specifically at the volume pool with the prefix "ENCR_xxxx" when the back up job is initiated, and unless there is a tape assigned to the "ENCR_prod" pool in our case, the backup job will fail. Is there an alternate way (using KMS) to share both encrypted and non-encrypted back up jobs?

 

Any assistance is much appreciated.

 

Thank you.

BESR proof of restore - logs

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dear all,

its been a while since I last looked into this logs and cannot recall where and what to look for.

I need to verify if a system has been restored from a BESR backup for auditing purpose.

1- what log file can I see that the system has been restored? (C:\Documents and Settings\All Users\Application Data\Symantec\Backup Exec System Recovery\Logs)

2- what the VSNAP.IDX time stamp tells you regarding restore or backup?

3- if a single file has been restored via the Symantec Recovery Point Browser, would there be any log that states this behaviour?

 

thank you for your help

Eduardo

Deduplication

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We have been using Backup exec 2012 and recently we have upgraded to 2014. We do have a Deduplication agent License. How do I create the exisitng storage as a Dedup storage location. I do not want to replace the data exiisting on that drive which are historic backup for the last 4 weeks. Once it is setup how do we assess it is working appropriately.

Regards

Venkatesh


Exchange backup completing partially

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Dear Friends,

I have one query , we  have  exchnage backup configured in our enviorment , it is runing fine but whenever Exchange admin do the chnages like mail box movement from one database to other database  in any of the databases which part of backup , ( he make this changes in day time and backup schedule starts in night )  exchnage backup completes partially after that i rerun it, it sucess . i want to know the reson that why does it complete partailly in first attempt .

 

Please Assist .

 

Thank You !!

 

Windows 2012 cluster backup

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Hi All,

Currently using Windows 2012 to build a cluster for NAS storage (2 servers + 1 storage chassis).

I would like to know Backup Exec support to backup cluster ?

Thanks

Netbackup is able to backup 2.5 TB of data on a tape drive of 800GB.

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I was backing up a large amount of data using netbackup. I created 2.5 TB of data and tried to backup it on tape drive of 800GB. I was able to backup all the data on a single tape drive of 800GB. Is it expected or data needs to moved on some other tape drive also. 

 

Please provide me with appropriate reason for the same.

 

 

1413970059
3465181

NBU appliance upgrade

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Hi Folks,

I have a NBU appliance 5220 , at version and disk space :

Appliance Version: 2.5.3
NetBackup Version: 7.5.0.6
Build Date: 20130628

UKDC1:/home/maintenance # df -h
Filesystem            Size  Used Avail Use% Mounted on
/dev/sda1             229G  170G   48G  79% /
udev                   24G  420K   24G   1% /dev
/dev/sda3             656G   38G  585G   7% /log
tmpfs                 4.0K     0  4.0K   0% /dev/vx
/dev/vx/dsk/nbuapp/pdvol
                       40T   34T  6.3T  85% /disk
/dev/vx/dsk/nbuapp/catvol
                      1.0G  551M  444M  56% /cat

I want to know how much free disk space is required to upgrade it to 2.6 version

Netbackup Liveupdate not working

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Hi

I am running Netbackup Liveupdate but it is failing. 

10/22/2014 1:04:57 PM - requesting resource dcabak02.dca.com.NBU_POLICY.MAXJOBS.Liveupdate_7.6.0.2
10/22/2014 1:04:57 PM - granted resource dcabak02.dca.com.NBU_POLICY.MAXJOBS.Liveupdate_7.6.0.2
10/22/2014 1:04:57 PM - started process RUNCMD (5732)
10/22/2014 1:04:57 PM - ended process 0 (5732)
10/22/2014 1:05:20 PM - Info nbliveup(pid=97264) Updating LiveUpdate Server location to: file:\\dcabak02\NBA\Liveupdate_7.6.0.2       
10/22/2014 1:05:50 PM - Warning nbliveup(pid=97264) Cannot find the pack summary log file: C:\Program Files\Veritas\Patch\History.Log    
10/22/2014 1:05:50 PM - Warning nbliveup(pid=97264) Directory C:\Program Files\Veritas\NetBackup\Logs\LiveUpdate doesn't exist, cannot copy the installation logs   
10/22/2014 1:05:50 PM - Info nbliveup(pid=97264) EXIT STATUS 0          
the requested operation was successfully completed(0)

Master : Nbu 7.6.0.2 , Win 2008 64Bit. and master is my Liveupdate server. 

Client in the live update policy : Nbu 7.5, Win 2008 64bit

I downloaded liveupdate package for 7.6.0.2 from below link and extracted to master server \\dcabak02\NBA\Liveupdate_7.6.0.2 then enable the share.

http://www.symantec.com/business/support/index?pag...

Is that necessary to update the client 7.6 first before trying 7.6.0.2 ? If so from where i will get the liveupdate package for 7.6. i have many clients with 7.5 and i have to update all to 7.6.0.2 with liveupdate option.

Please guide me to complete this.

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